Privacy Policy

Information We Collect

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order details such as products purchased, order history, payment status, shipping status, returns, refunds, and warranty requests.
• Account details if you create an account, including login information and saved preferences.
• Customer support messages, product questions, reviews, uploaded photos, or files provided for support or trade-in inquiries.
• Technical data such as IP address, browser type, material type, pages viewed, cookies, cart activity, referral sources, and analytics information.

How We Use Information

• Process orders, payments, shipping, returns, refunds, warranty requests, and customer support.
• Verify transactions, prevent fraud, protect website security, and maintain accurate business records.
• Send transactional emails such as order confirmations, shipping updates, return updates, support replies, and policy notices.
• Improve website performance, product listings, customer experience, inventory planning, and advertising measurement.
• Comply with legal, tax, accounting, security, and regulatory obligations.

Payment Information

Payments are handled through secure third-party payment gateways. ResearchChemicalEurope does not store complete credit card numbers on our website servers. The available payment methods are shown at checkout before payment is submitted.

Cookies and Analytics

We use cookies and similar technologies to keep the cart and checkout working, remember preferences, measure website performance, understand traffic, and improve the shopping experience. You can manage cookies through your browser settings, but some website features may not function correctly if cookies are disabled.

How We Share Information

We do not sell personal information. We may share information with trusted service providers when needed to operate the store, including payment processors, shipping carriers, fraud-prevention tools, analytics providers, email services, IT providers, professional advisers, and authorities when required by law.

Data Security and Retention

Our website uses HTTPS/SSL and administrative safeguards to help protect customer information. We retain order, support, and account information for as long as needed to provide services, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Your Choices

You may request help accessing, updating, or deleting certain personal information by contacting info@researchchemicaleurope.eu. We may need to verify your identity before completing privacy-related requests.